1)   If the address at which the floral products are to be delivered (the “Delivery Address”) is located in an area in which we are unable to deliver due to any reason (for instance but not limited to acts of nature/God) we will contact you to arrange an alternative delivery address or time. We will require the alternative delivery address at least 24 hours prior to the Delivery Date in order to process the order.

2)   For high volume holidays such as Mother’s Day, Valentine’s Day, etc. it is mandatory to select one of the following options

·       Leave at front door

·       Leave at reception

·       Leave at back door

·       Leave with neighbor

·       or Do not leave (this will incur a next business-day re-delivery fee)

3)   All charges for delivery, postage and handling are specified at checkout or otherwise notified prior to acceptance of an order.

4)   Deliveries will not be made on Sundays or public holidays unless otherwise agreed upon by all parties involved. 

5)   We will deliver the goods to the Delivery Address specified during the checkout process. We take no responsibility if you provide an incorrect Delivery Address. If an incorrect Delivery Address is provided and you request that the flowers be delivered to another address after delivery has incurred you will need to pay for the product and delivery fee in full prior to re-delivery if reproduction is required.
6)   It is your responsibility to ensure that someone is present to accept delivery. We take no responsibility if no one is present at the Delivery Address to accept delivery on the delivery date specified during checkout. If the recipient is not present at the Delivery Address the flowers will be left at the Delivery Address unless, in the courier’s opinion, it would not be safe to do so, in which case:

·       the flowers will be returned to the point of dispatch and stored appropriately;

·       you will be contacted and advised that the flowers were not able to be delivered; and

·       if the same bunch of flowers is to be re-delivered you will need to pay for another delivery based on the location; or

·       if the bunch of flowers requires re-production, you will need to pay for the product in full prior to re-delivery.

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain seasons. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery, but we do our best to replace the flowers or material for one similar or better quality. 

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